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Dell



Technical Support Supervisor

Greater Nashville Area, US - Computer Hardware, Computer Software, Information Technology and Services

Job Description



Oversees the support of customers encountering problems using the company's products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity, and/or customer satisfaction data.



Required Skills



Desired Skills



Education



ITIL Foundations, ITIL Service Operation certifications required



Experience



Typically requires at least 6+ years relevant experience without Degree; 2+ years relevant experience with Undergraduate Degree; 1+ years relevant experience with Graduate Degree; 0 - 1 year managerial experience



Requirements



Hazards



No salary provided



Posted August 27, 2014 at 05:38AM from LinkedIn http://ift.tt/1nBL1pa

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