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Dell



Fulfillment Analyst

Penang, Malaysia, MY - Computer Hardware, Computer Software, Information Technology and Services

· Manages the transportation vendor relationships.

· Manages transportation carrier’s service and reliability for specific routes.

· Regularly reviews on-time performance with vendors.

· Ensures orders shipped are complete prior to shipment to customer.

· Manages claims process with transportation providers when products are damaged or stolen in transit.

· CPB innitiaves and tracking of savings of each initiatives monthly/Quarterly

· Maintaining Box Dimension is system

· Business Control - Internal & External Audits

· - BCRP’s and CSA’s

· - Record retention

· - Audit – hub, box dimms, outbound on hold, process review

· - Outbound Invoice and billing verification

·

· Freight Billing verification

· Review of BRD on new project launched

· Participate in UAT test in new application/system launched

· Review and approve on urgent shipment request

· Managing exception delivery/ad hoc request by various function such as split delivery/partial delivery

· Managing warehouse activities to meet SLA inclusive of 3PL /SnP receiving

· Resolving shipment that stuck at customs/VAT/compliance/COO

· End to End SNI management for SnP order

· Inventory audit in FC quarterly

· Negotiation of additional charges by carrier

· Set up vendor code for new service provider for freight billing and VAT billing

· Review SOW for RFQ and pricing structure

· Managing unshippable backlog in hub

· Velocity/Cycle time reduction

· Differentiated network fulfilment (air, truck, sea)

· Monitor to ensure quarter commitment shipment are met to maximize revenue recognition

· FC project management and Order exception management

· BTS/Quick Ship inventory tracking

· Coordination on CFS request by Sales such as consolidation , special project

· Daily up;ift monitoring and capacity planning

· Large deal coordination

· Monitor allocation or gap out management

· Quality - Missing, Wrong & Damage (MWD metrics)

· - Dell Security

· - Global Cost of Dissatisfaction Programs & Metrics

· Reserved logistic/COA management

· EBC briefing Leadtime maintainance in system



QualificationsQualification:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor's degree in Business Administration or Logistics.


• Have knowledge of basic Microsoft tools


• Excellent communication skills in English


• Strong customer focus


• Strong analytical skills and good attention to details


• Ability to live with ambiguity


• High drive for results

No salary provided



Posted November 28, 2014 at 05:21AM from LinkedIn http://ift.tt/1vUn3Po

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