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ADP



Client Support Spclst I

Phoenix, Arizona Area, US - Computer Software, Financial Services, Human Resources

Req #



102119



Job Title



Client Support Spclst I



Job Category



Client Service



Work Location



Chandler AZ (7474 W. Chandler - 13001)



Employment Status



Full-Time



Job Description



Related Searches: Customer Service, Data Entry, Consulting, Resume, Interview, Job Description, Position, Jobs, Work

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.



ADP is hiring a Customer SSupport Specialist I. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.



We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

• Client Support Associate tasks include providing telephone and email support, troubleshooting, and solutions to customers experiencing installation, training questions, and program error messages with the MasterTax software.


• This involves researching tax rules and the MasterTax manuals, as well as testing program changes and enhancements.


• Teamwork is essential in this role.

Position Requirements:

• Must have payroll tax experience


• Demonstrated expertise utilizing Webex and/or GoTo Live Meeting


• Ability to effectively troubleshoot external client issues


• Exceptional problem solving skills/out of the box approach


• The ability to conduct Internet research


• Proficiency using Excel, Word and Outlook


• Articulate and upbeat communication skills


• Effective customer service skills are required

QUALIFICATIONS REQUIRED:

• At least 1 year of previous experience


• High school diploma

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Strong client relationship and interpersonal skills


• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards


• Demonstrated ability to learn and apply basic concepts in new situations
  
  Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner


• Ability to collaborate and work in a team environment as well as work independently and make sound decisions


• Bachelor's degree


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  About ADP
  
  
  
  Software in the Cloud. Experts on the Ground:
  
  ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
  
  
  
  EEO Statement
  
  
  
  ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.

No salary provided



Posted January 01, 2015 at 03:02AM from LinkedIn http://ift.tt/1ya4Hui

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