NIU Program Manager, Google Fiber
United States, US - Information Services, Internet
This position is based in Salt Lake City, UT.
Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.
The Network Interface Unit (NIU) Vendor Program Manager team is all about focusing on the user. You will be a professional, experienced and driven vendor manager in the Google Fiber Deployment team. This role will require you to have strong relationships with internal stakeholders across multiple functions and drive operational performance by managing a high performing vendor operations team so that Google can get the best speed and efficiency in our last mile deployment of Google Fiber.
You have experience in analytics, partner management, program management, operations and/or other related areas. You will be a top performer and thought leader who will quickly adapt and respond to changes as well as internal initiatives, and you thrive in an ever-changing, fast-growing operational environment. You will have an operational savvy and ‘get it done’ personality, the ability to make smart, independent decisions, the ability to explore and execute innovative alternatives to the status quo, an openness to taking direction from internal partners, and the willingness to manage deliverables across teams and priorities. Effective management of relationship with external partners is integral in ensuring continued service delivery and customer satisfaction.
Responsibilities
- Manage the overall performance of operations vendor workforce in terms of quality, cost and delivery of service and ensure all aspects of vendor Service Level Agreements (SLAs) are consistently met (backlog cost, utilization, etc). Create programs to evaluate vendor performance, organize and run review sessions with senior management and service providers, communicate vendor performance through insightful metrics to internal teams and senior management, and lead regular business reviews and any vendor relationship management activities.
- Determine, communicate and monitor NIU budgetary needs to the Google Fiber Finance team. Provide one-off analyses and input in support of internal teams across all functions within Google Fiber.
- Participate in workforce planning activities in coordination with internal teams. Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.
- Support vendor selection, negotiations and overall vendor operations strategy (e.g. creating request for proposals and evaluating vendor submissions and bids). Ensure problem resolutions are achieved without compromising the relationship with vendors and company customers.
- Evaluate and monitor contracts to ensure vendors comply with contractual terms and conditions. Maintain and review internal/external documentation.
Minimum qualifications
- 4 years of program management or vendor management experience.
Preferred qualifications
- BA/BS degree. PMP or PgMP certification.
- 2 years of relevant work experience managing large-scale and dynamic operational projects, with competing resources, priorities and changing workflows. Business process expertise.
- Understanding of national NIU vendor landscape and relationships or experience with existing vendors. Excellent analytical qualities to monitor/review vendors’ financial and operational performances.
- Basic technical understanding of fiber-to-the-home construction or willingness to learn.
- Strong analytical and solution oriented background skills with great people skills. Strong analytical and structured problem solving capabilities.
- Exceptional leadership, management, communication and collaboration skills. Excellent presentation skills to ensure vendors thoroughly understand their contractual requirements.
Area
At Google, we're always trying to provide our users with the fastest services possible. Google Fiber works to go the very last mile, providing fiber-optic Internet connections directly to users' homes. We're building one of the fastest networks in America so that users can experience the future of broadband because we know that your Internet connection can never be too fast.
No salary provided
Posted March 26, 2015 at 06:49AM from LinkedIn http://ift.tt/1M3p7wc
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