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Dell



Splunk Support Specialist, Zürich

Zürich Area, Switzerland, CH - Computer Hardware, Computer Software, Information Technology and Services

Dell is looking for a Splunk Support Specialist to be based in Zurich, Switzerland. As a Splunk Support Specialist, you will act as the L2 technical and business support for various ITIL supporting tools. This support role covers the support of the application Splunk from a technical and business support points of view. You will provide technical support, analyze incoming issues and deliver highest quality to our stakeholders.



Responsibilities

• L2 technical and business support for various ITIL supporting tools. This particular support role covers the support of the application "Splunk" from a technical and business support point of view


• Managing interface to our L3 support by addressing issues, as keeping track of these end-to-end issues until they are solved


• Lead mini projects to onboard application to use Splunk as the centralized logging infrastructure


• Participation in the project to migrate from the current syslog engine solution to "Splunk". The ideal candidate is responsible for planning and executing the technical migration onto the new solution


• Providing documentation and training to other L2 support specialists and to our end users

Qualifications

• Has worked in a global environment and has supported various technical tools


• Good knowledge of IT -technologies, - methods, -working tools & -solutions


• At least 2 years of experience in supporting the application Splunk


• Being able to troubleshoot the application Splunk from a L2 perspective


• Ability to understand and read basic shell and Perl scripts


• ITIL foundation v3 certified & good Unix skills


• Fluent in English (written & oral)

Apply directly to the position via our career site and submit your application and CV. We will fill this position as soon as we find the right candidate.



Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.



Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology.

- When we see something that could be improved, we get to work inventing the solution.

- Our people demonstrate our winning culture through positive and meaningful relationships.

- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.



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Posted March 06, 2015 at 01:42AM from LinkedIn http://ift.tt/19DrfcH

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