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Customer WOW Consultant

Greater New York City Area, US - Computer Software, Information Technology and Services, Internet

Customer Wow Consultant

Location: New York City



The Desk.com WOW Consultant will provide guidance and implement the right solution in order to empower customers and ensure they get the most out of Desk.com . The WOW Consultant will use their problem-skills to resolve configure Desk.com and to meet the customer business needs. The Consultant will also leverage their deep product expertise to help influence decisions across the Desk.com organization - from helping Sales close deals to helping Product design the right features.



This is a great role for someone that has the right technical skills and client management experience to become a trusted partner with customers. The role provides a great opportunity to become a thought leader and help design new innovative ways to drive customer success.



What you’ll be doing:

· Be an expert on Desk.com features and capabilities

· Problem-solve complex customer use cases and manage customer engagements from start to finish

· Manage customer relationships and become trusted advisor

· Mentor and train clients to maintain their systems

· Be a customer advocate and leverage frontline insights to drive Product decisions

· Work with sales teams to assist in proposals, presentations, and demos for key deals

· Help ensure knowledge is distributed among the team and to the customers



The ideal candidate:

· Working knowledge of web development technologies and concepts including HTML, CSS, JavaScript, and Databases

· Strong written and verbal communication skills

· Knowledge of systems integrations and API apps

· Strong knowledge of cloud services/technologies

· Ability to link business processes with product/technical solutions and be able to implement those solutions

· Strong analytical skills and data-driven approach to solving issues

· Constantly look for innovative ways to improve team performance

· Ability to effectively multi-task and meet high goals

· 1-5 years experience of implementing cloud solutions

· 1-5 years of project management experience

· 1-2 years of working on Support team or Support software



Salesforce.com will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.



Accessibility – If you require accessibility assistance applying for open positions please contact applicant_access@salesforce.com .



No salary provided



Posted October 31, 2014 at 06:01AM from LinkedIn http://ift.tt/1zQu85t

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