Dell posted a job you might be interested in

Dell



Client Technical Support Specialist

Fayetteville, North Carolina Area, US - Computer Hardware, Computer Software, Information Technology and Services

Job Description



Dell Inc.'s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a Client Technical Support Sr. Associate. The selected candidate will join a team that provides remote support, desktop support, and field technician support to over 4000+ users.



- Remote Support, Desktop Support and Field Technician Support for desktop, portables, peripherals and software custom or off the shelf software industry or proprietary

- Troubleshoot MS Office, Outlook, Win7, Office Communicator/Lync 2013

- Check ACTCS to see if person is authorized to have access to specific network

- Hardware implementation/installations

- Troubleshooting software installs and issues

- Resetting passwords, creating accounts

- User support for network and desktop hardware and software problems

- Diagnose problems, and recommend and/or implement solutions

- Create email accounts, change status in Active Directory

- Support multiple DOD networks at different classification

- Support VTC setup, operation, and scheduling

- Documents problems in the support solution database for diagnostics and solution implementation.



Required Skills



- Must have a Active Current Secret Clearance



Desired Skills



- Experience working in a DoD Client Services environment.

- Knowledge of Active Directory

- Working knowledge WIN 7 & 8

- ITIL v3



Education



- SEC +

- Active SECRET security clearance



Experience



Typically requires 3 years relevant experience without a Degree or Undergraduate Degree and at least 1/2 year relevant experience



Requirements



Hazards



No salary provided



Posted February 02, 2015 at 02:40AM from LinkedIn http://ift.tt/1wV3AZf

via IFTTT