Linkedin posted a job you might be interested in

Linkedin

LTS Support Specialist (French) based in Dublin
Ireland, IE - Information Technology and Services, Internet
The LTS Support Specialist reports to the LTS Support Manager and is responsible for the implementation and ongoing support of Corporate Talent Solutions customers.

The LTS Support Specialist position serves as the point of contact for all contacts and support aspects with LinkedIn Corporate Talent Solutions accounts. It is imperative to identify opportunities for proactive discussions with users and recommendations as to how LinkedIn may assist in meeting overall hiring objectives. The position is the customer’s source for LinkedIn product information and communication for optimizing LinkedIn services. The incumbent will have a strong understanding of basic business and will be required to apply solutions to the customer’s environment.

This role will require tight coordination with a wide range of LinkedIn teams, including: Sales, Recruitment Product Consultants, Product Support, Direct Marketing and Advertising Operations.

Duties & Responsibilities:

• Incumbent has responsibility to provide support to LinkedIn’s Corporate Talent Solutions clients.
• Work within a queue support model with specific daily targets on the number of customer contacts completed. Analyze and understand the client and their business, answering all product inquiries and questions.
• Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
• Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.

Basic requirements:

• BS/BA degree from a 4 year college or university preferred.
• 3-4 years of customer support or account management.
• Excellent oral and written communication experience. Native French and fluency in English is required.

Preferred requirements:

• Direct experience in working internet companies is preferred.
• Strong technical and product support/troubleshooting background.
• Experience in analyzing data, trends and client information to identify product or service growth opportunities.
• Experience using Microsoft Office products including preferred: Excel, Word, Access, Outlook, and PowerPoint a must.

Note: This role is based in Dublin, Ireland. You must have a valid EU work permit to apply for this role.

No salary provided

Posted May 04, 2015 at 02:28AM from LinkedIn http://ift.tt/1zrpZVY
via IFTTT