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salesforce.com

Curriculum Developer, Technical
San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
As a member of our Salesforce University Curriculum Development team, you will design and develop Administrator, Developer, Consultant, and End-User training which addresses the growing Salesforce user base. As a Curriculum Developer for the Salesforce CRM Applications, you will play a key role in designing and developing instructor-led and self-paced online courses for our customers, partners, and employees. You will work with internal and external subject-matter experts, business stakeholders across the company, and instructors to build courses that meet clearly defined learning objectives, reach multiple audiences, take advantage of learning technologies, and build powerful learning solutions that combine solid design, rapid development, and creative delivery.
Objectives:

• Develop engaging and effective training content for instructor-led classroom and web-delivered virtual training, as well as self-paced eLearning modules.
• Work closely with instructors during course development and ongoing maintenance cycles to ensure successful delivery by a worldwide instructor team.
• Produce quality training material including: design documents, student materials, presentation slides, instructor guides, job aids, lab instructions and workbooks, assessments and certification questions, lab setup guides, and course descriptions using our standard development process and templates.
• Participate in team development projects, utilizing peer review and project management skills to drive timely completion of training products.
• Contribute to the certification program as a subject-matter expert and writer.
• Create relevant content for Hands-on Training sessions at our annual and ongoing customer conference events.

Required Experience/Skills:

• Minimum 5 years as a Curriculum Developer in a software or technology company, including content for technical and end user audiences. Preferred experience with end user applications requiring administration.
• Experience with structured writing techniques and modular content development processes preferred.
• Proven ability to meet project timelines with quality results.
• Track record of innovation in developing training solutions with a portfolio of projects for various audiences.
• Record of effective collaboration in working with product development organizations, as well as internal technical support, consulting, and other customer-facing resources.
• Experience managing course development projects including scoping resource and timeline requirements and driving project plans.
• Proven ability to design and develop successful instructor-led courses.
• Ability to perform all phases of curriculum development (research, planning, writing, organizing, managing, review cycles).
• Use of standard publishing tools (Word, PowerPoint, Acrobat).
• Bachelor's degree.

Preferred Experience/Skills:

• Experience writing for a technical audience.
• Ability to read and understand object-oriented code in a language such as Java or C#, as well as make simple modifications to the code.
• Experience with JavaScript a plus.
• Experience with:

-Rapid Development eLearning tools (Articulate Studio, Captivate, Camtasia).
-Virtual (instructor-led, web-based) course development and delivery.

• Customer Relationship Management (CRM) industry, with particular expertise in Service or Sales organizations.
• Agile (SCRUM) development methodology.
• Solid understanding of Internet technologies, browser technologies, and On Demand business models.

Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.

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No salary provided

Posted May 04, 2015 at 04:45AM from LinkedIn http://ift.tt/1R4UXsH
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