Vendor Operations Lead, External Telesales Operations SpLatAm
Argentina, AR - Information Services, Internet
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The External Telesales Operations (ETO) team is currently looking for a Vendor Sales Manager to manage part of our outsourced Small to Medium Business (SMB) acquisitions business in SpLatAm (Spanish Latin America). You will be responsible for managing the overall performance of vendors, and continuing our effective relationships with the country management and Marketing teams. You will focus on the acquisitions strategy and sales execution in the SMB space, supporting vendor management and Marketing in running a successful AdWords/AdWords Express Sales team. You will work closely with the central management teams in Dublin and Mountain View, besides ETO LatAm Team.
Responsibilities
- Drive SMB customer acquisitions through effective business partnering and overall support of our vendor operations to meet and exceed goals.
- Serve as an onsite representative providing Google-specific product and tool support for our vendor partners.
- Act as a liaison between our vendor and country B2B marketing team.
- Deliver induction training for new sales reps, especially with regards to AdWords product training, campaign building, and regular product and policy updates.
- Coordinate with relevant internal departments such as Billing, Product Management, Policy teams, etc.
Minimum qualifications
- BA/BS degree or equivalent practical experience.
- 2 years of experience in a call center environment.
- Experience in people and team management.
- Ability to speak and write in English and Spanish fluently and idiomatically.
Preferred qualifications
- Experience in contract discussions, RFP/RFI, and business reviews.
- Demonstrated stakeholder management, coaching, mentoring and leadership abilities.
- Ability to conduct market level analyses to identify opportunities, and develop and execute acquisition strategy.
- Knowledge of sales, sales management, and the online advertising industry.
- Working knowledge of CRM tools (such as Salesforce.com).
Area
When our millions of advertisers and publishers are happy, so are we! Our team of entrepreneurial, enthusiastic and client-focused team members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are laser-focused on the unique needs of small- and medium-sized businesses -- businesses that often serve an exclusively local audience. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for small businesses of every stripe.
Sales & Account Management
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Buenos Aires
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No salary provided
Posted December 02, 2014 at 07:37AM from LinkedIn http://ift.tt/1B90kRd
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