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salesforce.com



Lead Service Engineer, Infrastructure Engineering

San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet

As the Sr. Service Engineer, you will work closely with our R&D and Support teams to provide high availability and performance services that enable customer success.



What you will be doing as our SE Engineer:

You will actively participate and influence the roadmap on Capacity Planning, Monitoring, Scaling, Infrastructure, Code deployment, Release planning - and EVERYTHING else that enables our services to delight and deliver for our customers.



Ongoing Engagement and support of service including capacity management, performance tuning and monitoring

• Partner with adjacent groups (e.g Support, Customer Centric Engineering) to understand, appreciate and translate customer pain into R&D requirements


• Continuous improvement of monitoring and manageability of services


• Working directly with R&D teams, collaborating on design and providing leadership in interfacing with the rest of our operations teams.


• Designing, scaling out services in our multi-tenant infrastructure.


• Developing scripts and applications to automate system deployment scaling and infrastructure.


• Implementing zero-downtime production pushes.


• Provide fanatical support and thought leadership to the on-call teams in support of the pertinent services (including supporting the Site Reliability team as needed via on-call rotation).

Desired Skills and Experience:

• Degree in Computer Science or Technical Field


• Minimum of 8+ years programming experience and a general awareness of DevOps best practices.


• Strong Linux system administration skills


• Ability to negotiate with product owners to influence backlogs to ensure that operational points of service are met while they are doing feature enhancements.


• Build/Release Engineering skills with strong exposure to Continuous Integration


• Strong passion towards building tools and systems that enable other developers on the team to build great things.


• Knowledge of monitoring (e.g., Splunk, Nagios etc.) and configuration management tools (e.g., Chef, Puppet, etc.).


• Hosted and cloud-based service experience.


• Solid scripting skills and good understanding of continuous integration.


• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth startup environment.


• Excellent communication skills and take initiative attitude.

Salesforce.com will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.



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No salary provided



Posted December 03, 2014 at 01:52AM from LinkedIn http://ift.tt/1Bc9Ym9

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