Dell
Data Center Ops Sr. Rep
Dallas/Fort Worth Area, US - Computer Hardware, Computer Software, Information Technology and Services
Provides operational support for systems hardware, peripherals and software within Dell data centers and related facilities. Identifies, isolates, and resolves problems. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems. Monitors and manages systems consoles for the following: problems, systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan.
• Identifies areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
• Understands and manages problems utilizing defined problem and change management policies and procedures.
• Conducts periodic inspections of assigned data centers to ensure production and data center logistic policies are being met.
• Responsible for rack assignments, assembly, installations and moves.
• Plans, organizes, and coordinates ongoing data center installations and modifications to meet current and future timelines/demands.
• Responsible for capturing and reporting metrics to leadership.
• Responsible for controlling data center inventory.
• Communicates provisions of data center policies to the corporation and facilitates customer understanding of processes and procedures.
• Plans and coordinates with facilities to ensure appropriate data center capacity/scalability.
Ÿ Established working knowledge and application of a specialized technical skill.
- Understands how work impacts results for their area.
- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
Ÿ Applies specialized knowledge to coordinate day-to-day work.
- Knowledge of related regulations and standards.
- Strong understanding of current processes and procedures and may identify opportunities for
improvement.
Ÿ Completes a wide range of tasks and assignments.
- Projects and assignments are typically non-routine and variable in nature.
• Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience.
Ÿ Analyzes information to select appropriate options from defined alternatives.
- May involve uncommon variations.
- Frequently resolves problems through research of multiple alternatives.
Ÿ Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
Ÿ Anticipates problems and recognizes when to deviate from standard practices.
• Exceptions are usually resolved with the concurrence of a team lead or supervisor.
Ÿ Normally receives no instruction on routine work; receives instructions for new work or special assignments.
- Follows technical protocols.
- Receives periodic supervision on new assignments.
- Work guided by assignment objectives.
Ÿ Typically establishes own priorities within guidelines.
- Regularly adjusts to multiple demands and shifting priorities.
- May provide procedural guidance to others.
• Independently gathers
resources and
information needed to complete projects.
Ÿ Contributes to own team/closely related teams through quality and efficiency of own work.
Ÿ Applies communication skills to provide service, coordinate information and collaborate with others.
- Listens and asks questions to solicit feedback to understand needs and provide service.
- May communicate sensitive and confidential information.
• Regularly interacts with
customers and first line
leadership.
• Provides a high level of support within data center operations.
• Builds and applies a specialty background on more than one system.
• Operates one or more complex computer systems and all associated peripheral equipment.
• Monitors performance of systems utilizing software
support tools.
• Ensures emergency operating procedures are maintained.
• Interfaces with customers and appropriate support groups to resolve
complex issues.
• Depending on assignment, may handle hardware or software support for associated data center equipment.
Qualifications
Provides operational support for systems hardware, peripherals and software within Dell data centers and related facilities. Identifies, isolates, and resolves problems. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems. Monitors and manages systems consoles for the following: problems, systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan.
• Identifies areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
• Understands and manages problems utilizing defined problem and change management policies and procedures.
• Conducts periodic inspections of assigned data centers to ensure production and data center logistic policies are being met.
• Responsible for rack assignments, assembly, installations and moves.
• Plans, organizes, and coordinates ongoing data center installations and modifications to meet current and future timelines/demands.
• Responsible for capturing and reporting metrics to leadership.
• Responsible for controlling data center inventory.
• Communicates provisions of data center policies to the corporation and facilitates customer understanding of processes and procedures.
• Plans and coordinates with facilities to ensure appropriate data center capacity/scalability.
Ÿ Established working knowledge and application of a specialized technical skill.
- Understands how work impacts results for their area.
- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
Ÿ Applies specialized knowledge to coordinate day-to-day work.
- Knowledge of related regulations and standards.
- Strong understanding of current processes and procedures and may identify opportunities for
improvement.
Ÿ Completes a wide range of tasks and assignments.
- Projects and assignments are typically non-routine and variable in nature.
• Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience.
Ÿ Analyzes information to select appropriate options from defined alternatives.
- May involve uncommon variations.
- Frequently resolves problems through research of multiple alternatives.
Ÿ Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
Ÿ Anticipates problems and recognizes when to deviate from standard practices.
• Exceptions are usually resolved with the concurrence of a team lead or supervisor.
Ÿ Normally receives no instruction on routine work; receives instructions for new work or special assignments.
- Follows technical protocols.
- Receives periodic supervision on new assignments.
- Work guided by assignment objectives.
Ÿ Typically establishes own priorities within guidelines.
- Regularly adjusts to multiple demands and shifting priorities.
- May provide procedural guidance to others.
• Independently gathers
resources and
information needed to complete projects.
Ÿ Contributes to own team/closely related teams through quality and efficiency of own work.
Ÿ Applies communication skills to provide service, coordinate information and collaborate with others.
- Listens and asks questions to solicit feedback to understand needs and provide service.
- May communicate sensitive and confidential information.
• Regularly interacts with
customers and first line
leadership.
• Provides a high level of support within data center operations.
• Builds and applies a specialty background on more than one system.
• Operates one or more complex computer systems and all associated peripheral equipment.
• Monitors performance of systems utilizing software
support tools.
• Ensures emergency operating procedures are maintained.
• Interfaces with customers and appropriate support groups to resolve
complex issues.
• Depending on assignment, may handle hardware or software support for associated data center equipment.
• 1-2 years of relevant experience.
• High school diploma or equivalent required.
Associates degree, technical college or some college course work preferred.
Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement
No salary provided
Posted February 03, 2015 at 08:55AM from LinkedIn http://ift.tt/16eTVa7
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