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Oracle

Procurement/Supply Chain Support Specialist
Colorado Springs, Colorado Area, US - Information Technology and Services

Are you interested in being part of a dynamic and fast paced team supporting Oracle’s newest Supply Chain and Procurement offering?  At Oracle Fusion, we deliver Supply Chain Management / Procurement / Manufacturing solutions in the Cloud (SaaS) and on-premise to leading companies worldwide, across multiple industries.

 

Department Description:

The Fusion Supply Chain / Manufacturing Support Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS), as well as growing numbers of on-premise accounts.  The team partners with Oracle Development in supporting early adopters and many other new customers.  This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.

 

Position Overview: 

This position is for supporting Fusion Applications, particularly under the Supply Chain Management / Manufacturing pillar (Materials Requirement Planning, Production Planning, Warehouse Management, Configurator, Advanced Pricing, Product Information Management, Distributed Order Orchestration, Logistics, and Cost Management).

 

Job Responsibilities:

• Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards
• Demonstrate strong follow-through and consistently keep commitments to customers and employees
• Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
• Take ownership and responsibility for priority customer cases where and when required
• Review urgent and critical incidents for quality
• Queue reviews with analysts to ensure quality and efficiency of support
• Report high visibility cases, escalation, customer trends to management
• Act as information resource to the management team
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
• Participate in projects that enhance the quality or efficiency of support
• Participate in system and release testing, as needed
• Act as a role model and mentor for other analysts
• Participate in after hour support as required.
• Work with Oracle Development/Support Development for product related issues
• Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done)

 

No salary provided

Posted May 04, 2015 at 07:35PM from LinkedIn http://ift.tt/1JmnGnm
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