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Implementation specialist

Canada, CA - Computer Software, Financial Services, Human Resources

Requisition #: 80272

Job Title: Implementation specialist

Country: Canada

State: Quebec

City: Montreal

Employment Status: Full Time

Job Responsibilities:

(Description):

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.



Job Title: Implementation Specialist, Small Business Solutions (SBS)

REPORTS TO: Manager, Implementation

LOCATION: HOURS: Monday to Friday; 8:30 a.m. to 5:00 p.m. - flexibility required



NOTE TO ADP ASSOCIATES



An associate must be in his/her current position for a minimum of 18 months to apply for any internal openings. He/she must inform their manager have they been invited for a second interview.



Implementation at ADP. It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.



POSITION SUMMARY



The Implementation Specialist (IS) is accountable for all aspects of assigned payroll account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions and exisitng account reconfiguration (for example, spin offs), ensuring a high dergree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. The IS works with small sized organizations, limited complexity and feature/functionality usage. The roles demands a solid foundation in client service with strong organizational skills.



RESPONSIBILITIES



· Adhere to the ADP Implementation Methodology to implement payroll solutions to new and existing ADP clients

· Assume responsibility and accountability for their client projects

· Partner with Sales and Client Services to ensure a smooth transition from Sales to Implementation to Client Services

· Analyze client's payroll needs via the telephone or at client site to determine the necessary set-up

· Configure ADP Payroll accounts that follow the company guidelines· Confirm Ledger set up as per Sales Order and in accordance with SOX Compliance

· Develop a project plan to ensure a successful implementation

· Communicate client responsibilities and keep them on track with their tasks to ensure that solution is delivered on time

· Formally track issues and orchestrate resolution

· Prepare client profile/file including all optional features as per sales orders· Support client through validation and testing as well as support first input

· Facilitate and schedule calls/visits to accomplish analysis, input training, first pay input, output training, and troubleshooting

· Assist client with training

· Provide support to their assigned clients until turned over to CSR

· Conduct thorough testing of client set-up prior to live payroll run

· Update ESTART. Routinely provide an update in this tool to communicate progress of project

· Other duties as assigned



Experience, Skills, Academic:

COMPETENCIES



Education:

· Post-secondary education or related business experience



Knowledge, Experience, and Skills:



Required:

· 3-5 years experience in payroll capacity

· Understanding of programming, mapping & conversion of data

· Functional knowledge of reporting and editing tools

· General knowledge of operating systems and networking infrastructures including general internet concepts

· Project Management knowledge

· Familiarity with accounting principles

· Strong Excel skills



Preferred:

· Knowledge of ADP workflow

· Mainframe knowledge (e.g. Paytech)

· Implementation experience

· Bilingual (English & French)



Attributes:

· Effective communication skills: verbal, written, listening, probing, and negotiation skills

· Strong organization, time management and prioritizing skills

· Detail oriented and ability to follow-through

· Strong analytical skills

· Ability to organize, schedule and facilitate effective meetings

· Ability to meet with client contacts of all levels

· Ability to work in varying client environments

· Commitment to work in a team environment demonstrating a positive approach and co-operation

· Collaboration with peers to support or backup each other in the interest of the client



NOTE TO JOB SEEKERS



Please note that any offer of employment will be conditional upon a background check, including a criminal record check.



About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.



ADP is an Equal Opportunity/Affirmative Action Employer.



ADPCORE



ADPTECH







Job Category: Implementation

Area of Interest: Product Implementation

Locations: Canada, Montreal, QC



No salary provided



Posted September 25, 2014 at 04:28AM from LinkedIn http://ift.tt/1xmb3Wx

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