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Dell



Global Capacity Planner

Glasgow, United Kingdom, GB - Computer Hardware, Computer Software, Information Technology and Services

Global Capacity Planner - Glasgow



Role Overview:

The ideal candidate will work within the Global Call Center Operations team which is focused on actively engaging with global team members to develop and implement standardized processes, analyze business impact on new/changing environments, support business initiatives and determining required headcount for GSD Tech Support. The candidate will report directly to the Global Capacity Planning Manager. We’re looking for a highly motivated individual with leadership experience and strong analytical skills who can think strategically and build strong remote relationships with global partners and team members.



Role Responsibilities:

• Maintain strong relationships between Global Capacity and the following groups globally: Business Partners, OSP Management, Finance, Forecast and CCO teams

• Plan and monitor operational performance to ensure that Dell meets their objectives for managing customer contacts

• Create and develop standardized Capacity Plans, including tracking productivity and performance figures for all regions

• Maintain historical headcount forecasting models and advise on changes if required

• Review headcount model planning for growth and strategic plans for work types, centre locations and assumptions planning for scheduling needs

• Provide adhoc analysis and guidance for headcount decisions and assumptions related to changing business environments and/or initiative impact

• Understand GSD Tech Support DB/OSP network and contact handling strategies

• Act as planning SME and consultant for program managers on various savings analyses and existing support network

• Collaborate with team members to create executive presentations

• Communicate directly with senior management and participate in executive level presentations



QualificationsRequired Skills and Education

• Strong analytical ability with experience in the preparation of business plans

• Ability to gather detailed information, interpret and communicate to non-financial professionals

• Strong executive presence

• Strong leadership skills, initiative and ability to self-direct

• Excellent knowledge of spreadsheet, PowerPoint applications

• Contact Center Management experience and Global Support & Deployment knowledge preferred

• Extensive years of relevant work experience



Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.



Why work with us?

• Life at Dell means collaborating with dedicated professionals with a passion for technology.

• When we see something that could be improved, we get to work inventing the solution.

• Our people demonstrate our winning culture through positive and meaningful relationships.

• We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.

• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.



Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.



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Posted December 03, 2014 at 04:24AM from LinkedIn http://ift.tt/1HYyQiS

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