Dell
Business Systems Analyst - Plano, TX
Dallas/Fort Worth Area, US - Computer Hardware, Computer Software, Information Technology and Services
Business Systems Analyst- Plano, TX
Dell provides world-class application management and support (ADMS) services across the globe. We manage our clients’ applications so they can focus on their businesses. Dell ADMS Services uses innovative technology and industry best practices to deliver end-to-end application support that focuses on the customer, delivers accurate and timely communications and provides continuous service improvements. When a particular application is not available, the ADMS group will design one and will focus on requirements assessment, collaborative architecture and design, and comprehensive testing and deployment. We take pride and ownership in providing end-to-end production support, exceptional customer experience, and tailored support packages. We continue to seek top talent to support our growth and deliver outstanding results to our customer. If you are the best of the best, we want you on our team!
We are currently looking for a Business Systems Analyst to join our team in Plano, TX.
The Business Systems Analyst will provide basic support on standard systems, investigating, analyzing, resolving problems, and performing solution implementation on selected products, as well as preparing documentation on existing and proposed solutions to client needs.
Role Responsibilities
- Ensure that all Service Management processes are followed and all incidents and requests are addressed within the required time to adhere to published SLAs
- Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
- Perform system maintenance and maintain current documentation
- Propose process and technical improvements to management
- Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
- Provide mentoring and guidance to other team members
- Work in an Analyst role with Dell business lead, project manager, Customer, and Customer business stakeholders
- This position will spend time in a customer facing role including interacting at key customer meetings and work across the IT organization to ensure IT successfully meets customer expectations
QualificationsRequirements - Undergraduate degree and 0-2 years of experience with Sitefinity or other Web Content Management application
- Must have excellent verbal and written Skills with a working knowledge of Microsoft Office applications including Word and Excel.
- Ability to analyze, set priorities, and solve complex problems.
- Strong Analytical skills for troubleshooting complex issues
- Strong ability to Multi Task in an extremely faced paced Operations Environment
- Proven ability to communicate/collaborate with Business Analysts, Developers, Systems Administrators, Project Managers, and Customers.
- Self-initiator that works collaboratively and able to bring together different working styles to meet objectives
Preferences- 1+ years experience with SharePoint 2007, SharePoint 2010, or SharePoint 2013
- Ability to work with customers to complete requirements documentation
- Healthcare experience
- ITIL Certification
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement
No salary provided
Posted February 05, 2015 at 05:31AM from LinkedIn http://ift.tt/1D1jgkp
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