Community Manager (Spanish), Consumer Operations
Ireland, IE - Information Services, Internet
Google's Consumer Operations team is on a mission to delight the hundreds of millions of consumers who rely on our flagship products like Gmail, Android, Chrome and Google Play. We're an operational team that focuses on delivering excellent customer care and being there for consumers when they need us most. Our team engages consumers across the globe through our online resources and communities, social outreach, and 1:1 care. We represent the voice of the consumer and work closely with cross-functional partners across Google to make our products and policies better. We're looking for people who are passionate about focusing on the consumer and helping them get the most out of Google. So if you're excited about representing Google and delighting our consumers, join us!
As Community Manager you are part of the Consumer Operations team. You are the expert on building dynamic, high quality online and real-world communities and user engagement. You nurture the community and interact with our users through online forums and social media. You cultivate relationships with some of our most active users of products like Chrome, Google+, Android and Maps. You are in tune with the community climate and can influence key external stakeholders to make critical product or process changes. You are well-versed in social media and online community trends, technology and strategies, and are comfortable acting in the public sphere.
Responsibilities
- Develop, manage and execute community strategy for your product team; contribute to Google’s overall community strategy. Evangelize our products and educate our users via forums, blogs, social media, events, webinars and other external communications channels.
- Guide power users and influencers to represent Google well through relationships, coaching, training and problem-solving.
- Ensure user questions receive quality, timely answers by working with power users to respond, and respond directly when appropriate. Manage forum hygiene by reducing spam, duplicate discussions, and directing power user workflows.
- Manage, understand and report on community health and success. Analyze quantitative and qualitative feedback to identify trends and insights into user needs. Lead new innovations in community programs, including process improvements, best practice sharing and measuring and driving community health metrics.
- Represent Google by actively driving, growing and managing a Spanish Google product community, building healthy relationships with community power users and influencers, and engaging directly with users, online and offline.
Minimum qualifications
- BA/BS degree or equivalent practical experience.
- Ability to speak and write in English and Spanish fluently and idiomatically.
Preferred qualifications
- Experience in online user to user support, community management social media, or marketing communications for consumer-focused communications.
- Experience in developing online community or social strategy, understanding of social media.
- Demonstrated leadership and management of complex projects with multiple contributors.
- Ability to translate complex technical ideas into simple, easy to understand content for our users.
- Ability to work effectively cross-functionally with proven track record of driving results.
- Excellent problem-solving skills, business judgment, strategic and analytical capabilities.
Area
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
Product & Customer Support
Turn product innovations into client solutions.
Learn more about our Product & Customer Support teams
Dublin (EU HQ)
Located in the heart of the historic dockyards district (a.k.a. Silicon Dock), Google has helped put Dublin on the map as a technology hub in Europe. Our office is made up of thousands of Googlers from over 65 countries, overseeing sales and infrastructure for our businesses in Europe, the Middle East and Africa.
Learn more about our Dublin EU headquarters
No salary provided
Posted March 05, 2015 at 06:40AM from LinkedIn http://ift.tt/1C1NGyu
via IFTTT
No comments:
Post a Comment