Oracle
Oracle Fusion Apps SCM - Senior Technical Support Engineer
Bucharest, Romania, RO - Information Technology and Services
Department Description
This position in particular is for learning and supporting either of the following Fusion Applications in Fusion Apps Support team – Relevant experience is required. Fusion Purchasing, Self-Service Procurement, Sourcing, Supplier Model, Supplier Portal, Supplier Qualification, Fusion Procurement
Brief Posting Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Detailed Description As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job Requirements
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Additional Details
Desired Technical Skills:
Following technical skills are desired. In the absence of these skills, it is expected that the Engineer will develop an understanding of oneor more of these skills as required for the role, upon completion of post-hiretrainings in these areas. XML: skilled in reading/writing/validating and processing reasonably complex XML documents. Familiarity with DTD's, Namespaces, XML Schemas, XPath and XSLT. Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred. SOAP and Web Services: A basic understanding of locating and invoking remote WebServices (UDDI, SOAP). A working understanding of WSDL, RPC/Document style webservices and WS-Security, WS-Reliability. Service Oriented Architecture and BPEL: Familiarity with the SOA development paradigm and the use of SOA suite components (BPEL, Enterprise Service Bus, Business Rules) to arrange/assemble discrete web services into more complex business flows. Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF.
No salary provided
Posted June 17, 2014 at 07:03AM from LinkedIn http://ift.tt/1pc6Jne
via IFTTT
No comments:
Post a Comment