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Google



Associate Account Strategist (Estonian), Global Customer Services

Ireland, IE - Information Services, Internet

As an SMB Services professional at Google, you’ll work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. To our customers, you are the face of Google. You listen to our customers’ needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You set the vision and the strategy for how our customers’ products and services reach thousands or millions of users. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and CSAT targets. The Google Business Associate Program: Supplementing your core role, you will participate in a two year developmental program which offers world-class training, equipping you with the business, analytical and leadership skills needed to be successful at Google. You’ll work with a wide variety of SMB advertisers, developing a strong network within the Google community and a deep understanding of our products and customers - the real foundation of Google.



Responsibilities

• Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users.


• Manage customer inquiries by phone, e-mail, and/or live chat.


• Collaborate with Specialists, Engineers, and Product team members on new feature development.


• Implement creative ways to improve our customer relationships.


• Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from your market.

Minimum qualifications

• BA/BS degree or equivalent practical experience.

Preferred qualifications

• Previous experience or internships in sales, customer service, account management, marketing or consulting.


• Demonstrated experience troubleshooting or resolving customers queries.


• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.


• Demonstrated capacity to lead and/or motivate others around you.


• Excellent written and verbal communication skills in English and in the language you would support.

Area



When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.



Sales & Account Management



No salary provided



Posted October 01, 2014 at 04:12AM from LinkedIn http://ift.tt/1uADQWg

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