Oracle posted a job you might be interested in

Oracle

Senior Finance Director (IT Consulting Services)
Singapore, SG - Information Technology and Services, Information Services

You will serve as a key member of the Financial Leadership Team. You will be responsible for delivering value-added business analysis as well as defining and reporting meaningful financial and operational metrics that lead to insightful, accurate business decision-making. He/She will be responsible for overseeing a financial planning organization that has a comprehensive understanding of all key business drivers and sophisticated financial models that enable the team to deliver insightful, value-added analysis across the company, including consolidated as well as regional analyses:

• Create an account management strategy and methodology that ensures customer adoption and success, increases renewal rates and revenues, and measurably increases customer satisfaction.
• Define new business models, processes, workflow and reports to support the program.
• Study customer analytics and set key metrics to be used to measure program adoption and success.
• Define requirements that are scalable and support future growth.
• Outline resource requirements and build the customer success team relying heavily on internal resources where available.
• Develop and oversee a customer community program that promotes product use, enhances a self-service model and strengthens communication.
• Balance efficiency with productivity; automating processes where possible.
• Review available resources and develop a plan and budget to augment and develop the creation of the customer success program with attainable ROI.
• Develop and maintain thought leadership and presence for the Oracle customer success program.

 

No salary provided

Posted June 21, 2015 at 07:29AM from LinkedIn http://ift.tt/1QKdbBZ
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