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Dell



Business Systems Analyst

Chennai Area, India, IN - Computer Hardware, Computer Software, Information Technology and Services

Job family title: Business Systems Analyst

Actual title: Social Media Analytics Analyst



Role Overview



• Responsible for monitoring client conversations on various social media platforms (using data aggregation tools such as Brandwatch, Radian6, etc) to create reports which include metrics and insights which help the client to make business decisions

• Analyze the initial client requirements to create reporting templates



Role Responsibilities



• Listen, monitor and analyze social media content to identify relevant issues, threats, and opportunities, and develop succinct reports to inform stakeholders.

• Need to implement listening queries in social media measurement tools to monitor "brand-specific" online conversation in target relevant sites.

• Generate comprehensive standard reports / dashboards that visually represent KPIs and inform the stakeholders about potential areas of successes / failures.

• Maintain familiarity with social media tools.

• Add value to the existing deliverables by bringing in new methodologies and processes



Requirements



• Graduate or Master (MBA/PGDBA, Engineering would be an added advantage)

• 3 to 6 years of work experience (market research, social media analytics/Social media listening & Insights, business analyst, would be preferred)

• Proficient user and deep understanding of various social platforms (Twitter, Facebook, YouTube, etc) and social media terminologies. Excellent communication skills (written and spoken).

• Excellent analytical skills.

• Proficient user of MS Office (Excel, PowerPoint)

• Knowledge of statistics in business applications.

• Executive report writing.

• Ability to perform primary and secondary research to arrive at insights which address client requirements.



Company Description



With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.



Why work with us



• Life at Dell means collaborating with dedicated professionals with a passion for technology.

• When we see something that could be improved, we get to work inventing the solution.

• Our people demonstrate our winning culture through positive and meaningful relationships.

• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.



Qualifications



B.E/MBA







No salary provided



Posted June 18, 2014 at 05:37AM from LinkedIn http://ift.tt/1qrz7nh

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