Dell posted a job you might be interested in

Dell



Client Tech Supt Associate

Costa Rica, CR - Computer Hardware, Computer Software, Information Technology and Services

Role Overview



• Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.

• Applies specialized knowledge to coordinate day-to-day work.

• Knowledge of related regulations and standards.

• Strong understanding of current processes and procedures and may identify opportunities for improvement.

• Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.



Role Responsibilities



• Responsible for providing telephone/email/ social media and remote diagnostic technical support of desktops, portables, peripherals and software custom or off the shelf software – industry or proprietary.

• Answers questions about installation, operation, configuration, customization, and usage of assigned products.

• Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

• Documents problems in the support solution database for diagnostics and solution implementation.



QualificationsRequirements



• High School Diploma or equivalent required.

• Call center experience.

• Working Knowledge of computer products.

• Fluent English, verbal and written skills.

• Strong organizational and problem solving skills.

• 1+years of relevant experience.



Preferences



• Associates degree, technical college or some college course work preferred.



Company Description



With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential or human success.



No salary provided



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