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Robert Half



Manager Accounting Ops - Pro

San Francisco Bay Area, US - Accounting

Robert Half is seeking a Manager, Accounting Operations - Protiviti. The leadership of the Protiviti FSC is responsible for the management and development of staff, adherence to all SLAs and internal controls, and optimizing customer service.



Specific responsibilities include:

• Coordinate in the implementation of corporate-wide system initiatives/upgrades.


• Work with project team in completing project plan that includes testing, conversion and rollout of initiatives/upgrades.


• Assign project resources.


• Responsible for testing of quarterly and annual updates to ERP.


• Change management.


• Thought leadership.


• Communicate with customers to resolve any discrepancies.


• Maintain relationships with external and internal organizational units.


• Engage customer for feedback on team customer support.


• Implement changes as required to maintain customer service levels.


• Quickly identify cause, effects and solutions of escalated problems.


• Evaluate and prioritize problem resources.


• Work with FSC staff and Corporate Services teams to expedite problem resolution.


• Communicate progress and completion of problems to manager, and affected internal and external customers.


• Review and approve prepared contractor invoices, prior period time and expense adjustments and billing reversals in accordance with the approval matrix.


• Regularly perform all tasks of FSC to maintain knowledge of system and processes.


• SME for all FSC processes.


• Responsible for execution of processes to established global goals and objectives.


• Determine appropriate reporting for internal and external audiences, applying global standards when possible.


• Use reports to monitor activity and appropriately allocate resources.


• Evaluate and prioritize report development for field and internal use.


• Manage staff/direct reports to continually refine and improve processes while maintaining internal controls.


• Evaluate and prioritize internal process improvement.


• Responsible for adherence to established internal controls and global processes.


• Maintain Sarbanes-Oxley process documentation.


• Identify current and future needs of Protiviti FSC.


• Match FSC staff to needs.


• Identify opportunities to develop current staff to fill gaps between needs and resources.


• Engage staff and motivate to improve their performance.


• Staff architecture.


• Define team goals and individual performance plans.


• Responsible for personnel actions, including hiring/firing. Complete and deliver performance reviews.

Competitive base and bonus



Posted October 28, 2014 at 05:21PM from LinkedIn http://ift.tt/1zFRN8k

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