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Robert Half



Manager Staff Payroll

San Francisco Bay Area, US - Staffing and Recruiting

Job Summary



Robert Half is seeking a Manager Staff Payroll to join the Payroll Customer Service family. The family is responsible for accurate, timely, and high quality support of internal and external customers. This includes the integrity of the payroll tax liability as reported from Corporate Payroll to the Corporate Tax department. Responsible for reconciling various reports/accounts and gathering appropriate information during the research and resolution of issues in multiple areas of activity.



Specific responsibilities include:

• Manage activities of the Payroll department, including timely generation of company payroll, daily SLAs are being met (i.e. new hires processed within 24 hours, terminations processed in accordance with state regulations, customer service inquiries are responded in accordance with the SLA’s), handle escalated customer service issues, fielding questions from staff members, etc.


• Ensure team members are producing comparable work, while maintaining the department standard of 98% accuracy.


• Ensure team members are properly trained and processes are documented and maintained.


• Regularly review business processes to ensure efficiency and accuracy.

Competitive base and bonus



Posted October 28, 2014 at 05:25PM from LinkedIn http://ift.tt/1Ds3Bb0

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