Dell
Help Desk Level 3
Oklahoma City, Oklahoma Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
For nearly three decades, Dell has been on an incredible journey, experiencing positive growth on a global scale. Through it all, it's our people - customers, business partners and team members - who keep us moving through the rapidly evolving world of technology.
Working at Dell gives you the opportunity to find what drives you. We're proud of the way we inspire people - to do more, to be more and to pursue professional fulfillment. There are countless opportunities to steer your career in the direction that suits your lifestyle, whether that's moving into a different department, growing into a leadership role or finding your calling on the other side of the globe.
Come join our Dell team!
Dell Inc.'s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a Help Desk Level 3 to be responsible for providing technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow up. Performs general maintenance, troubleshooting, and repairs computer systems via telephone support. Prepares various types of reports for management.
Required Skills
Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow up. Performs general maintenance, troubleshooting, and repairs computer systems via telephone support.
Desired Skills
ITIL (V3) Foundations, CompTIA Sec+ and Microsoft 70-680 or 70-685 Certifications required
Education
High School diploma or GED equivalent
Experience
Typically requires 4 years relevant experience without a Degree or Undergraduate Degree and at least 1 year relevant experience
Requirements
Hazards
No salary provided
Posted January 27, 2015 at 12:50AM from LinkedIn http://ift.tt/1yXonkD
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