Dell
Client Technical Support Specialist
Fayetteville, North Carolina Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
Dell Inc.'s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a Client Technical Support Sr. Specialist. The selected candidate will join a team that provides remote support, desktop support, and field technician support to over 4000+ users.
- Remote Support, Desktop Support and Field Technician Support for desktop, portables, peripherals and software custom or off the shelf software industry or proprietary
- Troubleshoot MS Office, Outlook, Win7, Office Communicator/Lync 2013
- Check ACTCS to see if person is authorized to have access to specific network
- Hardware implementation/installations
- Troubleshooting software installs and issues
- Resetting passwords, creating accounts
- User support for network and desktop hardware and software problems
- Diagnose problems, and recommend and/or implement solutions
- Create email accounts, change status in Active Directory
- Support multiple DOD networks at different classification
- Support VTC setup, operation, and scheduling
- Documents problems in the support solution database for diagnostics and solution implementation.
Required Skills
- Must have a Active Current Secret Clearance
Desired Skills
- Worked in a DoD Client Service environment. Have a working knowledge with a BEZ server and Blackberry administration. Intimate knowledge with IPADS, IPhones and Apple auxiliary equipment. Familiar with the SIPR token process, the Trusted Agent process and trouble shooting experience with both.
Education
- SEC +
- Active SECRET security clearance
Experience
Typically requires 3 years relevant experience without a Degree or Undergraduate Degree and at least 1/2 year relevant experience
Requirements
Hazards
No salary provided
Posted November 02, 2014 at 11:30PM from LinkedIn http://ift.tt/1DPCeI9
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