Dell
Client Field Tech Svc Assoc
Brazil, BR - Computer Hardware, Computer Software, Information Technology and Services
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems. • Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
Qualifications
- Established working knowledge and application of a specialized technical skill.
- Understands how work impacts results for their area.
- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
- Applies specialized knowledge to coordinate day-to-day work.
- Knowledge of related regulations and standards.
- Strong understanding of current processes and procedures and may identify opportunities for improvement.
- Completes a wide range of tasks and assignments.
- Projects and assignments are typically non-routine and variable in nature.
- Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience.
- Analyzes information to select appropriate options from defined alternatives.
- May involve uncommon variations.
- Frequently resolves problems through research of multiple alternatives.
- Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
- Anticipates problems and recognizes when to escalate and receive approval to deviate from standard practices.
- Knowledge of Windows operating system environment.
- Good customer interaction skills.
- A+ desktop or equivalent skill set is preferred.
No salary provided
Posted January 22, 2015 at 06:24PM from LinkedIn http://ift.tt/1yOXMEC
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