salesforce.com
Technical Support Engineer
Hyderabad Area, India, IN - Internet
Responsibilities:
• Manage visible, global and strategic, enterprise cases and ensure 100% customer satisfaction.
• Provide prompt and complete resolution to technical challenges and business issues.
• Lead the resolution of critical technical issues.
• Provide effective and timely communication about case status to customer and Salesforce management.
• Identify, develop and execute training/education gaps or challenges.
• Advocate customer's priorities internally within Salesforce.
• Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
• Be a leader in the group, both on execution and knowledge sharing
• Flexible to work in APAC/EMEA Workhours and on weekend shifts as per Business Needs
Required Skills/Experience:
• BA/BS Degree
• 2-5 years of prior experience in Customer Support
• Experience with Salesforce.com and/or CRM applications.
• Demonstrated analysis, problem solving and skills troubleshooting expertise
• Detailed, organized and results oriented
• Ability to effectively prioritize and escalate customer issues as required
• Excellent written and verbal communication skills
• Comfortable interacting with all levels of management
• Ability to multi-task and perform effectively under pressure
• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Understanding of database concepts and data management (RDBMS) and SQL
• Understanding and experience reading/writing HTML.
Desired Skills:
• Salesforce.com Certified Administrator
• Admin 301/401 Certified
• Read, develop, and debug software with Java, Visual Basic, C# or at least one modern object-oriented language.
No salary provided
Posted May 23, 2014 at 05:23AM from LinkedIn http://ift.tt/1t1xw4G
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