Dell
Client Tech Support Sr Assoc
Fayetteville, North Carolina Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
Required Skills
Secret Security Clearance
Desired Skills
Worked in a DoD environment and have an understanding of the military rank structure. Worked directly with military based systems and a strong understanding of DoD customer services platforms.
Education
Security Plus with CE
Experience
Typically requires 3 years relevant experience without a Degree or Undergraduate Degree and at least 1/2 year relevant experience
Requirements
Hazards
No salary provided
Posted August 26, 2014 at 05:18AM from LinkedIn http://ift.tt/1AQ6m6p
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