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Dell



Healthcare Payer IT Services Delivery Manager

Phoenix, Arizona Area, US - Computer Hardware, Computer Software, Information Technology and Services

Rapidly changing technologies and regulatory environments are facts of life in today’s healthcare and life sciences market. Dell products and services enable our customers to achieve their goals by solving their most critical technology initiatives. We are currently looking for a Healthcare IT Services Delivery Manager to join our Healthcare IT Implementation & Delivery Group. Join the team and see first-hand how we are a worldwide provider delivering a broad range of business technology solutions for the challenges that impact today’s healthcare payer market.



The Healthcare IT Services Delivery Manager will direct the practice of system implementations. This is an account-level position that requires direct interaction with client executive sponsors and senior account leaders.



Responsibilities will include:

- Managing a group of business system analysis team members in a highly matrixed global delivery model

- Assisting in setting project timeframes, resource allocation, and priorities based on project objectives and ongoing assignments

- Establishing and influencing operating policies

- Mentoring team members on delivery management best practices and process improvement opportunities

- Resolving escalated problems to maintain strong customer experience levels, ensuring team achieves performance and customer service metrics

- Acting in a lead role in managing customer relationship

- Day-to-day operations management of processes, programs and/or initiatives

- Managing and controling expense for the organization while ensuring resource optimization

- Planning for future needs and operations with impact to department results

- Managing all HR aspects of team performance, expenses, time accrual and allocation for a staff of professional level team members

- Defining roles and responsibilities, contributing to standards around which others will operate



QualificationsRequirements

- 10 years relevant IT experience (or equivalent combination of education and work experience) with 5+ years of Healthcare Payer experience implementing payer applications

- 4+ years managerial/leadership experience with demonstrated strong ability to motivate, direct, and lead cross-functional delivery teams

- Demonstrated ability to successfully manage and lead third party relationships

- Ability to manage delivery costs to plan

- Experienced organizing and planning skills to effectively manage a team

- Exceptional written and verbal communications skills; ability to communicate clearly at all organizational levels

- Strong analytical, problem solving, negotiation and organizational skills



Preferences

- Undergraduate or graduate degree

- Experience managing resources in a remote environment



With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement



No salary provided



Posted November 03, 2014 at 05:29AM from LinkedIn http://ift.tt/1tyGpqL

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