Dell
Quality Senior Engineer
Slovak Republic, SK - Computer Hardware, Computer Software, Information Technology and Services
Job Title: Quality Senior Engineer Role Responsibilities:
Collaborate with other Global Services Engineering (GSE) organizations and Product Group (PG) to provide End-to-End Global Services support to drive quality and warranty cost improvements for AC Adapters, Batteries and Mechanical commodities.
Own services quality across products, focusing on the full warranty life of products. Partner with Services Program Managers (SPM) and other GSE organizations through the services commodity teams to drive the services agenda in the Core teams.
Partner with PG to prioritize root cause investigations leading to technical solutions and lesson learned to minimize services impact.
Proactively identify and solution commodity Quality and process issues that impact Warranty Cost & Customer Experience.
Proficient in analytical tools & software, such as SQL, Excel pivots, Access, JMP, to identify quality and cost reduction opportunities.
Represent Services for field quality issues across all products for commodity issues.
Drive commodity management for escalations and tech support/ services Dead on arrival (Dead) issues.
Role Requirements:
Minimum of a Bachelor's degree in engineering or computer science or equivalent 10+ years of services experience with computers or consumer electronics.
Self-starter, effective at setting priorities, desire to participate in and lead cross functional teams and drive change.
Proficient with key analytical tools & software, such as SQL, Excel pivots, Access, JMP, to identify quality and cost reduction opportunities.
PMP certification preferred, but not required.
Qualifications
To Be Updated Company Description:
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
"LI-PRIORITY" "LIEMEAIRL"
No salary provided
Posted November 03, 2014 at 05:31AM from LinkedIn http://ift.tt/1rQL162
via IFTTT
No comments:
Post a Comment