Product Specialist, Google Fiber
San Francisco Bay Area, US - Information Services, Internet
At Google, we're always trying to provide our users with the fastest services possible. Google Fiber is an exciting new business for Google aiming to go the very last mile, deploying next-generation, gigabit Internet speeds and great TV connections to homes and businesses. We're building one of the fastest networks in America so that users can experience the future of broadband because we know that your Internet connection can never be too fast.
As a Product Specialist, you will be an expert in our Fiber products and will liaison with our engineering and product teams to represent top customer pain points, create solutions for existing issues, and build great new features. You will analyze customer issues and patterns in customer reports, to provide insights and recommendations on how to improve our products. You will also help shape Google Fiber’s future operations as we continue to grow and evolve.
Responsibilities
- Advocate for customer pain points and successfully influence and collaborate with engineering, product, and customer service teams to solve customer issues and drive customer service projects.
- Manage successful product launches for customer service teams to ensure complete launch-readiness at time of launch.
- Prioritize clearly customer and service operations needs and effectively advocate for them with cross-functional teams.
- Represent the Google Fiber team to internal and external partners, providing outstanding support and relationship building in all interactions.
- Anticipate, diagnose and resolve customer problems coordinating, as necessary, with cross-functional teams. Generate reports on and communicate customer and operational trends with internal partners.
Minimum qualifications
- BA/BS degree in Computer Science, Information Systems, Engineering or equivalent practical experience.
- 3 years of project management experience and working with product and engineering teams.
Preferred qualifications
- Technical experience in the cable or software industry and understanding of networking concepts and technology.
- Fluency communicating with technical partners such as Engineering on technical product concepts.
- Proven track record of working cross-functionally and successfully negotiating for solutions and resources.
- Very comfortable navigating and managing through ambiguity on a normal basis.
- Great analytical skills in order to create strong business cases and reports; and excellent communication skills (written and verbal) as well as strong negotiation skills and judgment.
Area
At Google, we're always trying to provide our users with the fastest services possible. The Google Access program works to go the very last mile, providing fiber-optic Internet connections directly to users' homes. We're building one of the fastest networks in America so that users can experience the future of broadband because we know that your Internet connection can never be too fast.
Technical Solutions
Take on technology challenges that don’t have simple answers as you bridge technology and business.
Learn more about our Technical Solutions teams
Mountain View (Global HQ)
Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business.
Learn more about our Mountain View global headquarters
No salary provided
Posted November 04, 2014 at 08:14AM from LinkedIn http://ift.tt/1sctshU
via IFTTT
No comments:
Post a Comment