Oracle
Technical Analyst 2-Support
Shenzhen, Guangdong, China, CN - Information Technology and Services
Qualifications :
Department Description:
Oracle Unbreakable Linux
The Oracle Unbreakable Linux support program delivers enterprise-class support for Linux with premier backports, comprehensive management, indemnification, testing and more, all at significantly lower cost. Recognizing the demand for true enterprise-quality Linux support and seeing an opportunity to significantly reduce IT infrastructure costs, Oracle is now offering Linux operating system support.
Oracle VM Server for x86
Oracle VM is server virtualization software that fully supports both Oracle and non-Oracle applications, and delivers more efficient performance. Backed by Oracle"s world-class support organization, customers now have a single point of enterprise-class support for their entire virtualization environments, including Oracle Database, Fusion Middleware, Applications, and Linux, which are certified with Oracle VM.
Job Description:
KEY OBJECTIVE:
As a member of the Linux Engineering team at the Oracle China Development Center in Beijing or Shenzhen, you will be responsible for diagnosing, resolving, and debugging Linux kernel, user space and Oracle VM Server/Manager for x86 problems from world-wide customers. Interface with development teams when assistance or code fixes are needed.
SPECIFIC RESPONSIBILITIES:
1. Handle initial customer interactions for Linux OS and Oracle VM Server/Manager for x86 issues and provide resolution to ensure a trouble free experience of Linux.
2. Familiar with issues related to installation, basic configuration, common Linux and Oracle VM questions.
3. Familiar with system crash analysis.
4. Familiar with general information in various user space applications/tools, compilers, libraries, daemons and kernel.
5. For bugs or detail technical queries, collect and request essential information for the Level 2 support team.
Required Skill Areas:
Required Skills
1. Good working knowledge of C
2. Good verbal and written English communication skills
3. Excellent system-level debugging skills
4. Experience with one or more Linux distributions
5. Experience with patching and rebuilding Linux packages
Desired Skills
1. Basic Oracle knowledge
2. Good organizational skills
3. Experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc)
4. Understanding of the Linux development process
5. Ability to work independently and in a team environment
6. Oracle VM or Xen virtualization or Openstack skills and/or knowledge
Experience Requirement:
1. 3+ years of software development experience
2. 2+ years in Linux software development
3. Previous experience working in a team environment
4. Experienced in respective Linux sub systems or packages (e.g. glibc, utilities like zip, unzip, boot scripts, boot loader, gtk libraries, programming languages such as perl, python, php, c, c++. Installation scripts, networking tools, daemons such as apache, cron, and shell scripting experience)
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
No salary provided
Posted November 25, 2014 at 05:38AM from LinkedIn http://ift.tt/1uAKRk7
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