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Dell



Websphere Administrator and Suport

Singapore, SG - Computer Hardware, Computer Software, Information Technology and Services

The support analyst will work in MTS RTB2 team, mainly providing technical support for Websphere at Level 2.



Responsibilities for this position include but are not limited to:



· Installation & Fix Pack Upgrades of Websphere Application Server instances.



· Administration & Troubleshooting Issues with the Application Servers Instances.



· Capacity, risk & availability analysis for middleware.



· Liaise with various teams for the planned work.



· Participation in incident & problem management.



· Attend to users' queries to help them understand middleware techs for their projects.



· Handle escalations from level 1 team & sometimes escalations from users.



· General support coverage is from 06:30 AM Mon to 06:30 AM Sat.



· Team work on 24X5.5 basis to provide above coverage. There are 3 shifts/day of 8 hrs each and shifts are based upon pre-defined rota.



· Besides above coverage we provide on-call support over the w/e. Some times Level-2 resource ( e.g. our team ) is required to work over the weekend. This is based upon pre-defined rota.



· To provide above stated coverage on all public holidays, on-call support, dedicated weekend support etc are mandatory paid overtime work.



· Understanding & Setting up Monitoring for the application server instances.



· Prepare, maintain documents required for support.



· Participate in process improvement, knowledge sharing within the team & across streams.



High level view of the tasks that candidate must have exposure to:



· Installation & Fix Pack upgrades of Websphere Application Server on Solaris/Linux.



· Setting up & configuring plug-ins for webservers (IHS/Apache).



· Experience with setting up or using any Performance Monitoring Tools. (Wily Introscope / IBM Tivoli).



· Use of Common Websphere Command Line tools for administration, generation of heap dumps, thread dumps.



· Websphere Security setup and SSL configuration.



· Knowledge & Experience with Application Server Clusters.



· Knowledge & Experience working with Access Management solution like Siteminder.



Qualifications Mandatory Experience & Skills:



· Bachelor's Degree or equivalent work experience.



· Computer Science/Math/Science/Engineering preferred.



· 4+ years supporting experience (level 2/3 type support).



· Proven technical ability



· Experience and keen interest in process improvement and automation



· Perl, Shell scripting skills



· 2+ years Experience must in technical administration of either/all of the following products:



o IBM Websphere Application Server.



Desired Experience & Skills:



· Should be well versed with UNIX env and should be good at scripting.



· UNIX admin exp is not required but must know how to check configuration & performance in Solaris. Example of some commands involved here are: nslookup, ypcat, mount, prstat, vmstat, top, lsof etc.



· Network admin tasks aren't required but must have good understanding of networking and networking related commands e.g. traceroute, ifconfig.



· Experience in development / support of Java Based Applications.



· Database knowledge (Oracle) desirable.



Additional Skills:



Ability to work flexibly on occasions (to connect with overseas teams in different time zones)



Presentation skills



No salary provided



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