Information Technology Residency Program (University Graduate, Fixed Term)
Sydney Area, Australia, AU - Information Services, Internet
Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers' computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds. You improve the front-line user experience by providing on-demand user support for Google's corporate users, resources, tools and applications while also contributing to longer-term projects.
Google's Information Technology Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology. Residents will learn what it takes to support and scale Google’s technology from our corporate infrastructure to end users. Using remote channels, you will be helping Googlers on all sorts of challenging support cases. You will encounter a sophisticated user base working on all major desktop and mobile operating systems (Windows, OS X, Linux, Chrome OS, Android, etc). Interacting with people in all parts of the company will give you insight into a unique enterprise and corporate culture.
At Google, we believe that a successful IT career has its foundation in user support, and this program gives you exposure to a wide range of issues by assisting Googlers around the world. You will help Google's operations evolve at scale by finding innovative ways to make support more efficient through automation and documentation. You’ll have the opportunity to spend several weeks in Google's Ann Arbor, Michigan, office, as well as a few weeks doing in-person support in different Googles offices.
In this role, we will equip you with everything you need to know to support our users, as well as skills you’ll need as a future IT leader. You will receive specialized training in networking, infrastructure and multi-platform system administration, and you will develop further skills through hands-on experience in communication technology (video and voice), hardware, software development, mobile device support and project management. Once you are well-versed in key Google technologies, you will have the opportunity to seek out innovative projects that have a visible impact on the company. IT Residency alumni have advanced on to a variety of positions, both at Google and other top-tier technology companies, in roles such as networking, security, site reliability engineering, system administration and support.
Responsibilities
- Provide direct and remote support for Linux, OS X, Windows, ChromeOS and Android platforms in addition to network based applications.
- Troubleshooting of Google’s corporate resources and applications.
- Develop and participate in local and world-wide IT projects and initiatives, of small to medium complexity.
- Provide support for services such as video conferencing, remote access and new internal products and mobile technology.
- Analyze incoming requests and create self-service documentation for Google’s internal users and the global support team.
Minimum qualifications
- BA/BS degree in a technical field or equivalent practical experience.
- Experience troubleshooting issues for Linux, Mac and Windows networked environments.
- Experience troubleshooting issues for Linux, Mac and Windows desktop environments.
Preferred qualifications
- Bachelor's degree in the following majors: Information Systems, Information Technology, Applied Networking, System Administration, Computer Science, Computer Engineering.
- 6 months of relevant work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
- Ability to adjust quickly to changing priorities and make quick decisions with limited information.
- Strong customer service, organizational, communication, and leadership skills are required.
- Ability to work well in a team environment with a focus on knowledge sharing and collaboration.
- Excellent organizational, communication, leadership and customer service skills.
Area
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.
Technical Infrastructure
No salary provided
Posted December 26, 2014 at 12:22AM from LinkedIn http://ift.tt/1rmCLB6
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