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Dell



Customer Care Specialist with Nordic language

Slovak Republic, SK - Computer Hardware, Computer Software, Information Technology and Services

Role Overview

The role of the Customer Care Representative is to deliver a positive customer experience, to solve situations when orders do not meet the customers' expectations, and work with internal departments to find solutions to customer issues.



Main Duties & Responsibilities

· Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

· Advise and support a group of public and large enterprise clients to their highest satisfaction

· Manage daily customer emails and phone calls to support sales service provided to customers

· Investigate and solve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem

· Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell

· Enhance the value of the positive customer experience through the knowledge, information and advice given



QualificationsQUALIFICATIONS:



· Position is suitable for fresh graduates



· Nordic language (Finnish/Swedish/Norwegian) - advanced written and verbal



· English language – advanced written and verbal



· Drive for results and self-development



· Ability to work under deadlines



· Experience in handling customer calls/ emails is an advantage

· Secondary education required



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Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.



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In compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data as amended, I hereby provide for a sworn declaration that the company Dell s.r.o., with its registered office at Fazulova 7, 811 07 Bratislava, has been consented to use, process and archive my personal data stated in the CV (title, name, surname, date of birth, address, telephone number, educational and professional background) for the purpose of being included in a list of applicants for vacant positions within Dell s.r.o., until my further written notice.



I have been informed that the company Dell s.r.o. shall process my personal data only upon my voluntary approval and that during such processing I dispose rights pursuant to the Act 428/2002 Coll. on Protection of Personal Data as amended.







No salary provided



Posted January 23, 2015 at 07:14AM from LinkedIn http://ift.tt/1EABMzl

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