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Google



Product Operations Manager (gTech Ads)

San Francisco Bay Area, US - Information Services, Internet

The gTech Ads team plays a critical role in Google's success, supporting sales teams, advertisers, and products that enhance business growth potential by consistently providing scalable product solutions and reliable information based on efficient, consultative analysis, and timely communications.



The Product Operations Manager collaborates with product management, engineering and sales, to proactively improve the serviceability of Ads products by evaluating product readiness, identifying product gaps, and consolidating product feedback. We are the single point of accountability within gTech to our product and sales counterparts for the success of the product lifecycle end -to-end.



Responsibilities

• Project manage alpha/beta trials, provide alpha implementation support and create support guides.


• Compile serviceability assessments to identify gaps and provide feedback to product and engineering.


• Build escalation paths and analyze data to identify improvement opportunities and build supporting business case to product and engineering.


• Drive global feature prioritization, process improvements, and tools requirements to improve product serviceability.


• Develop effective partnerships with multiple stakeholders to gather product feedback and to drive insights to product and engineering teams.


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  Minimum qualifications
  


• BA/BS degree or equivalent practical experience.


• 5 years of work experience with 3 years of product commercialization support experience and/or project management experience.


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  Preferred qualifications
  


• BA/BS degree from Computer Science or related field.


• Proven ability to interface with Product Management/Engineering teams and partner closely with other cross-functional stakeholders.


• Working knowledge of programming.


• Knowledge of advertising market or online ads landscape.


• Comfort with a fast-paced and fast-changing environment. Ability to influence people to contribute to the project.


• Strong communication skills. Strong analytical, troubleshooting and problem-solving skills.


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  Area
  
  
  
  The Google Technical Services team (known as gTech) provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We fix any issues on behalf of customers and partners so that our sales teams can focus on what they do best. We collaborate closely with Google's engineering groups to create technical solutions that enable our sales organization to help our customers' businesses grow.
  
  
  
  Technical Solutions
  
  
  
  Take on technology challenges that don’t have simple answers as you bridge technology and business.
  
  
  
  Learn more about our Technical Solutions teams
  
  
  
  New York
  
  
  
  At Google New York, we work in a beautiful old building (it's enormous, a full city block) in one of the hottest neighborhoods in town. We do a range of work in engineering, sales and marketing. We’re everything that’s great about Google, plus the 24/7 buzz of the Big Apple.
  
  
  
  Learn more about our New York office
  
  
  
  Mountain View (Global HQ)
  
  
  
  Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business.
  
  
  
  Learn more about our Mountain View global headquarters
  
  
  
  No salary provided
  
  
  
  Posted January 01, 2015 at 10:51PM from LinkedIn http://ift.tt/1wHR92v
  
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