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Google



Support Specialist, gTech Ads

Greater New York City Area, US - Information Services, Internet

The Global Support team in gTech plays a critical role in Google's success, supporting sales teams, advertisers, and products that enhance business potential by consistently providing scalable product solutions, reliable information based on efficient, consultative analysis, and timely communications. Alongside our support and troubleshooting work, we collaborate with sales and other operational stakeholders to focus on developing innovative, scalable support solutions that effectively serve our growing customer base. You will act as a critical means of support for sales teams and our customers, and have a passion for delivering excellent customer service and improving it all the time.



Responsibilities

• Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from sales teams and Google's advertisers.


• Manage sales and customer inquiries by live chat, tickets, and other channels.


• Develop training materials and documentation.


• Engage with cross-functional partners to resolve issues.


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  Minimum qualifications
  


• BA/BS degree or equivalent practical experience.


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  Preferred qualifications
  


• Experience in customer support, sales, technical support, account or campaign management. Demonstrated experience with technical troubleshooting and resolving customer queries.


• Knowledge of ad serving basics. Knowledge of computer languages such as HTML, JavaScript.


• Proven ability to manage multiple projects simultaneously while paying strict attention to detail.


• Demonstrated capacity to lead and motivate others around you.


• Excellent written and verbal communication skills in English.


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  Area
  
  
  
  The Google Technical Services team (known as gTech) provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We fix any issues on behalf of customers and partners so that our sales teams can focus on what they do best. We collaborate closely with Google's engineering groups to create technical solutions that enable our sales organization to help our customers' businesses grow.
  
  
  
  Technical Solutions
  
  
  
  Take on technology challenges that don’t have simple answers as you bridge technology and business.
  
  
  
  Learn more about our Technical Solutions teams
  
  
  
  Chicago
  
  
  
  At Google Chicago, our engineers develop products used by people around the world, and our sales teams help advertisers big and small engage their target markets. We don’t shy from the heavy lifting - pretty fitting, in the City of Big Shoulders.
  
  
  
  Learn more about our Chicago office
  
  
  
  Mountain View (Global HQ)
  
  
  
  Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business.
  
  
  
  Learn more about our Mountain View global headquarters
  
  
  
  New York
  
  
  
  At Google New York, we work in a beautiful old building (it's enormous, a full city block) in one of the hottest neighborhoods in town. We do a range of work in engineering, sales and marketing. We’re everything that’s great about Google, plus the 24/7 buzz of the Big Apple.
  
  
  
  Learn more about our New York office
  
  
  
  No salary provided
  
  
  
  Posted January 22, 2015 at 08:58AM from LinkedIn http://ift.tt/1xDnvgD
  
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