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Oracle



Applications (Siebel) Database Administrator

Romania, RO - Information Technology and Services

The Advanced Customer Services (ACS) practice is looking for Service Delivery Engineers working within ACS to deliver proactive and reactive technical support to customers.



The Advanced Customer Services (ACS) practice is a unit within the Oracle EMEA Customer Service Organization that establishes long term relationships with many of Oracle's largest EMEA customers through annuity-based support contracts. Advanced Support Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximize the stability, availability and performance of their critical business systems. Advanced Support Engineers work mainly on customer sites with occasional opportunities to work remotely. Training is provided to ensure Advanced Support Engineers maintain an up to date knowledge of Oracle products and services.

RESPONSIBILITIES:

• Proactively working with ACS customers to ensure their successful deployment of the Siebel Applications Database


• Conduct proactive technical reviews, workshops or onsite/remote Expert Assistance and as defined by the Applications Expertise Services Portfolio


• Work with customers, implementation partners and Technical Account Managers (TAM) to ensure proper design and implementation of Oracle products


• Technical assistance with Software Installations, Performance Assessments and Tuning.


• Develop and verify workarounds, engage with Engineering in bug fix process


• Act as a trusted technology advisor and champion for customer satisfaction – address any issues which may arise in this context


• System configuration health checks


• Upgrade and implementation planning and advice Patch management


• Proactively alerting customers to product developments and issues


• Delivering reactive onsite technical support in a timely manner


• Problem analysis and investigation, verifying workarounds or patches


• Researching and responding to technical enquiries


• Forming effective professional relationships with TAMs, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

No salary provided



Posted February 17, 2015 at 04:13PM from LinkedIn http://ift.tt/1E3dvDA

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