salesforce.com
Technical Support (Tier 2) Senior Engineer
Hyderabad Area, India, IN - Internet
Detailed Role & Responsibilities:
· Respond to customer requests that have been escalated from Tier 1 support analysts.
· Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications.
· Resolve customer service issues and skillfully manage complex customer service problems.
· Manage customers' expectations and experience in a way that results in high customer satisfaction.
· Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
· Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community
· Research, document, and escalate cases according to procedure.
· Actively participate in job related training.
· Assist with the design and delivery of product and other technical training.
· Review support cases for technical and troubleshooting accuracy.
· Define and describe technical best practices.
· Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
· Complete assigned project responsibilities.
No salary provided
Posted February 18, 2015 at 08:01AM from LinkedIn http://ift.tt/1vhnovI
via IFTTT
No comments:
Post a Comment