Manager, gTech Ads Global Support
Wroclaw, Lower Silesian District, Poland, PL - Information Services, Internet
The gTech Ads team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
The Global Support team within gTech Ads plays a critical role in Google's success. It provides high quality support to our Sales teams and advertisers, resolving issues across multiple Google Ads products (technical, billing, policy, implementation, etc) quickly and efficiently.
As a Manager in Global Support, you will lead a team providing outstanding support to Sales teams and advertisers. You will play a critical role in making customer care a competitive advantage for Google. This will involve developing efficient workflows, identifying opportunities for seamless support between teams, and designing new services that will provide faster and better support to sales teams and advertisers. You have a passion for delivering excellent customer service and a drive for continuous improvement. You have exceptional leadership, influencing and change management skills. You are ready to work side-by-side with your team, motivate and mentor team members, and drive alignment across different functions and regions.
Responsibilities
- Inspire, grow and develop talent while providing vision and setting direction for the team. Lead effectively through ambiguity
- Partner with Sales, Sales Operations, other gTech Ads teams to drive continuous innovation and launch new services in a very dynamic environment
- Provide strategic insights and lead continuous improvement efforts in customer service and operations
- Drive business results by tracking key operational metrics, identifying process improvement opportunities and delivering flawlessly on strategic initiatives
Minimum qualifications- BA/BS degree or equivalent practical experience.
- Experience managing people.
Preferred qualifications- MBA or graduate degree in management, technical or engineering field.
- Strategy and/or operations consulting experience at a leading management consulting firm or Fortune 500 corporate strategy organization.
- Extensive experience building teams, hiring and developing people. Experience leading people through change. Exceptional people leadership abilities and strong customer mindset.
- Ad technology or operations expertise. Seeking experience with ad serving, online advertising, video, mobile ad technologies.
- Ability to multi-task, prioritize, and manage across multiple, often time-sensitive initiatives - delivering flawlessly. Impeccable analytical, written/verbal communication, and interpersonal skills.
- Impeccable business judgment with the ability to problem-solve multiple dimensions of complex, business issues while maintaining ability to work in a fast-paced, constantly evolving team environment.
Area
The Google Technical Services team (known as gTech) provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We fix any issues on behalf of customers and partners so that our sales teams can focus on what they do best. We collaborate closely with Google's engineering groups to create technical solutions that enable our sales organization to help our customers' businesses grow.
Technical Solutions
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Wroclaw
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No salary provided
Posted April 22, 2015 at 07:32AM from LinkedIn http://ift.tt/1G6hJrj
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