Dell
Network Security Manager II - Remote
Providence, Rhode Island Area, US - Computer Hardware, Computer Software, Information Technology and Services
Network Security Manager II Dedicated Engineering Company Description
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost & Sullivan’s North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.
Role Overview
This position is responsible for leading a team of highly skilled Security Engineers who are responsible for engineering end-user customer requested Moves/Adds/Changes (MAC) of network security devices, specifically firewalls. The Network Security Manager for MAC Engineering is a critical managerial position within the Dedicated Teams’ organization with high visibility and significant responsibility supporting one or more of Dell SecureWorks’ largest, global customers who have contracted for Managed Security Services. This individual is responsible for providing direction, leadership, and mentorship to geographically dispersed technical personnel and as part of a broader 24x7x365 service delivery environment. Team members reporting into this position support Dell’s global customer(s) through service requests related to the management and/or monitoring of key security technology including Juniper firewall, Check Point firewalls. In addition to supporting all aspects of operational support this individual will also be responsible for administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, reviewing tickets and other work performed by their staff, building and supporting service performance metrics, and developing employee’s career growth.
Role Responsibilities
- Directs and leads the efforts of others in the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24x365 environment.
- Accountable for day-to-day operations of an area managing processes, programs and/or initiatives including the establishment and influence of operating policies while managing costs and methods
- Manages the hiring, staffing and maintaining of a diverse, efficient and effective work force
- Regularly meet with direct reports for feedback, mentoring, support, and career development including performance expectations and pay discussions
- Track and manage team member productivity through metrics reporting and ticket review
- Directs the use of controls, tools and best practices into an environment to identify anomalous events and security infractions that may exploit system vulnerabilities reducing their impact
- Coordinate with other teams ensuring a smooth workflow transition
- Act as a customer liaison and assume responsibility for escalations when necessary
- Adapts communication techniques for audiences at multiple levels including frequent communication with internal and external contacts at various management levels to obtain and allocate resources to complete specific phases of projects or business opportunities
- Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
- Provide on-call managerial support for Operations to key customers
Qualifications Requirements
- Undergraduate degree or 10+ years of relevant work experience
- 5+ years managerial/leadership experience
- Dedication to client service and passion for learning as well as information security
- Advanced level understanding of enterprise security platforms, including but not limited to, technologies from the following vendors; Check Point and Juniper.
- Experience working in an enterprise-level support environment
- Advanced knowledge of Linux administration with command line and system knowledge
- Security fundamentals and knowledge of best practice security methodology
Education:
Bachelor’s Degree or Master’s degree in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for
technology.
- When we see something that could be improved, we get to work inventing the
solution.
- Our people demonstrate our winning culture through positive and meaningful
relationships.
- We invest in our people and offer a series of programs that enables them to pursue a
career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for
their hard work.
Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement
No salary provided
Posted May 21, 2014 at 05:45AM from LinkedIn http://ift.tt/ShZ0b1
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