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Manager, Customer Education Specialists - North America

Greater New York City Area, US - Information Technology and Services, Internet

Job Description: The Manager, Customer Education Specialist North America leads a team of Customer Education Specialists across North America (SF, CH, NY) in the delivery of post-sale implementation and education services for key enterprise accounts. In this role, you will serve as a member of the Global Customer Success management team and work in close coordination with sales, product and service delivery teams across LinkedIn. In addition to managing customer implementation services, you and your team will also have responsibility for increasing customer activity and driving new product adoption in existing accounts.



Responsibilities:

• Manage a team of 12-15 Customer Education Specialists in delivering implementation, training, and other post-sale services to key enterprise accounts.


• Bring a level of consistency to the Customer Education Specialists across the North American Region including: Role definition, Internal and external frameworks, Content creation and library


• Develop scalable education plans and processes


• Provide the team with thought leadership, coaching, conducting one on ones and performance appraisals. Build a strong team through both external hiring and internal talent/skill development.


• Partner closely with regional sales leaders in prioritizing key initiatives to maximize customer success and support sales goals. Drives key customer engagements and becomes a go-to leader for executive conversations.


• Partners with RPC leadership globally to ensure that Enterprise Accounts with global presence are supported for consistent and stellar customer experience.


• Coordinate efforts with the Customer Education & Certification team (shared objectives) to deliver excellent customer experience through learning


• Oversee the planning and delivery of the InFormed events program within North America


• Participate in customer-facing work as a team leader and demonstrate by example excellent project management and strategic thinking


• Utilize LinkedIn, client and other data to derive insights and use these ensure that team goals related to implementation, account improvement, and new product roll-outs are tracked and achieved.

Requirements:

• 3+ years’ experience managing distributed professional services, recruiting/talent acquisition and/or education services teams within a similar region.


• Excellent organization, project management and time management skills


• Ambitious and driven, thriving in fast-paced, high growth, ever-changing, demanding environment


• Strong ability to derive insight from data and build actionable strategy based on analysis.


• Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint required. Experience with webinar software and Salesforce.com strongly preferred.


• Experience in recruiting operations, talent management and/or employment branding strategy strongly preferred.


• 4 year degree required; MBA or other graduate degree strongly preferred.


• About 25% travel

No salary provided



Posted November 02, 2014 at 11:38PM from LinkedIn http://ift.tt/1Gd8iJS

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