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ADP



Consultant de Service RH HR Service Consultant

Canada, CA - Computer Software, Financial Services, Human Resources

Requisition #: 77543

Job Title: Consultant de Service RH / HR Service Consultant

Country: Canada

State: Quebec

City: Montreal

Employment Status: Full Time

Job Responsibilities:

(Description): ADP is hiring an experienced Human Resources Service Consultant. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

Unlock Your Career Potential: Human Resources at ADP. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance - to deliver your human capital management expertise in an increasingly competitive global marketplace.



Responsibilities:

• Provide support to our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.


• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.


• Consistently monitor open client issues until successful completion, providing timely follow up. Quote the future resolution commitment to the client based on a clear evaluation of the open case.


• Respond professionally and timely to client incoming phone calls and/or emails. Communicate directly with clients via phone, email and/or remote diagnostic tools to resolve these issues.


• Handle client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. This includes investigating, researching, analyzing and testing outcomes in order to resolve client questions and/or problems the first time.


• Handle critical and/or escalated client issues, which may require working directly with additional ADP Service hubs) to ensure client satisfaction. Use solid judgment and escalate resolvable or concerning issues to a higher level of support or to management as appropriate.


• Provide critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.


• Maintain appropriate records of client contact through the CRM (ie. Siebel) ensuring that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution.


• Continually upgrade knowledge and skill base relating to new product roll outs, existing products and statutory/legislative changes.


• Maintain the service organization's standards that are set by regional and corporate management regarding call and case handling (i.e. Adherence, Call Strategy, Case Activity, etc.)


• Participate in regional and ADP client retention efforts, including helping to identify clients-at-risk.


• Recommend software enhancements or product features and identifies client training opportunities if applicable.


• Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.


• May participate in developing documentation (i.e. Solutions, KnowledgeBase) and/or participate in User Group Meetings

Experience, Skills, Academic:

Qualifications:

• Minimum 3- 5 years' experience in Human Resources


• ADP Product knowledge in WorkforceNow (WFN) is an asset


• Advanced Internet and MS Office Skills (Word/Excel) required


• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes.


• English/French Bilingualism is strongly preferred

Education:

• Bachelor's Degree preferred or equivalent in HR experience.


• HR Designation is an asset.

About ADP:

We power the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of business outsourcing and human capital management solutions world-wide.



ADP is an Equal Opportunity Employer.



NOTE TO APPTS:

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.







WKP



Job Category: Human Resources

Area of Interest: Employee Relations

Locations: Canada, Montreal, QC

Business unit: ES Canada



No salary provided



Posted December 01, 2014 at 04:00AM from LinkedIn http://ift.tt/1B4FKRN

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