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Dell



Client Tech Supt Associate

Guadalajara Area, Mexico, MX - Computer Hardware, Computer Software, Information Technology and Services

Technical Support for Service Desk



Dell, Inc. is a global provider of technology solutions. We are looking for a Technical Support team member to join our team in Guadalajara Mexico. The candidate must have proven skills working on customer service.



The position is in the service desk area, which is specialized technical support to other companies and users. There is limited experienced required (at least 6 months) on client tech support.



Job Responsibilities:

• Answer technical support calls providing and escalating to other support groups.


• Provide Support based on email generated requests or reports.


• Document troubleshooting steps and detailed description of the customers` incidents and requests.


• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.


• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.

QualificationsRequired Skills:

• 100% Bilingual English-Spanish.


• Strong written communication skills.


• Previous technical support experience + 1 year in a call center environment for Windows OS, MS Office, MS Outlook, Internet Explorer, Antivirus and Peripherals (Installation, operation, configuration, customization, and usage).


• Shift availability 24/7.


• Customer Service experience.

No salary provided



Posted February 18, 2015 at 05:49AM from LinkedIn http://ift.tt/1EONW7k

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