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Client Solutions Coordinator - Pardot
Ireland, IE - Computer Software, Information Technology and Services, Internet
Client Solutions Coordinator

Pardot, a salesforce.com company is hiring outstanding individuals ready to impress our growing client base with exceptional support for technical troubleshooting and best practices questions. Swoop in to save the day when a client needs help, and build a lasting relationship with Pardot's awesome customer service team. We are seeking candidates who are able to help support our west coast clients.

The Client Solutions Coordinator role begins with a training period that will expose you to all aspects of the Pardot software, client community, and every aspect of the Client Services Team, then ramps you up to take on the full responsibilities of the position.

The perfect candidate will be an enthusiastic champion for customer service, an outstanding and friendly communicator (written and verbal), a natural puzzle solver, a real team-player who thrives in a collaborative environment, and will have a proficiency for picking up intricate or technical concepts quickly and helping others do the same.

Responsibilities:

• Research and respond to best practices and technical support requests from our growing client base through email, chat, and one-on-one interactions
• Develop creative strategies with clients to find solutions to their marketing quandaries
• Liaise with engineers to escalate high-priority support requests
• Create and maintain product documentation
• Work with the Product Development Team to help map the future of the product

Requirements:

• Located in Dublin, Ireland or surrounding area
• BA/BSc. degree with strong academic record, school and community involvement
• Excellent communication and relationship building skills
• Previous experience in customer service appreciated, but newbies to professional customer service welcome!
• Proactive, with a strong attention to detail and organization

Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.

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No salary provided

Posted April 23, 2015 at 06:22AM from LinkedIn http://ift.tt/1Hvj53d
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