ADP
Automotive Field Account Manager Computerized Vehicle Registration (CVR)
Madison, Wisconsin Area, US - Computer Software, Financial Services, Human Resources
Requisition #: 72225
Job Title: Automotive Field Account Manager - Computerized Vehicle Registration (CVR)
Country: United States
State: Wisconsin
City: Madison
Employment Status: Full Time
Job Responsibilities:
(Description):
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Dealer Services (DS) - Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to over 27,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. To succeed, we invest in technologies, programs and our people to continually improve the way we service and help our clients run their businesses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and is ranked in the Top 50 on IDG's Computerworld list of the 100 Best Places to Work in Information Technology (IT).
Responsible for successfully coordinating and installing Computerized Vehicle Registration (CVR) products into new and existing Dealership clients, providing training and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying CVR value to our customers' management.
- Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.
- Exhibit ability to clearly and tactfully articulate CVR value and opportunity for existing and potential customers. Integrate work and communications with CVR Territory Managers (Sales) to ensure all opportunities can be seized to enhance CVR revenue.
- Provide initial user training and retraining as requested by client
- Exhibit ability to consistently and, with little assistance, correctly answer in-depth questions, including support of CVR's products, our integration products, and general WI DMV (Wisconsin Department of Motor Vehicle) and/or IL SOS (Illinois Secretary of State) processing questions in one or several jurisdictions, and make recommendations where appropriate.
- Demonstrate the ability to interface directly with the WI DMV, IL SOS and IL Department of Revenue (DOR).
- Demonstrate the ability to interface directly with other CVR business partners as needed
- Significant project leadership or Project Management experience, including documenting, managing, and tracking progress of other groups to ensure successful and timely completion of goals and deliverables
- Provide ongoing customer support by visiting each client on a regular basis, to be defined by management.
- Consistently demonstrate ability to analyze client volume, seek out untapped CVR revenue opportunity, present CVR value to key customer stakeholders, and overcome objections to increasing Electronic Vehicle Registration (EVR) volume.
- Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted CVR for business.
- Initiate, foster and grow relationships with key client representatives through frequent proactive contact.
- Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
- Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.
- Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.
- Prepare for, participate in, or lead both internally and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers, State Agencies, and other CVR Business Partners.
- Proven track record of significant success in Senior Level roles and formal or informal leadership roles
- Proven track record of being able to learn and retain advanced technical skills surrounding PC's/Windows, data management and manipulation, and remote support / remote connectivity tools.
- Maintain and grow industry network of key contacts to mine competitive accounts for TM opportunities.
- Maintain a neat, clean and orderly company vehicle having it serviced at proper intervals
- Successfully complete special projects and other duties as assigned by the Regional Director of Operations.
Experience, Skills, Academic:- Ability to quickly develop / gain installation and training expertise of CVR's EVR products, superior knowledge about this position's assigned jurisdiction State Agency operations, and a high level of dealership process knowledge.
- PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, light networking, and remote connectivity/training/support tools
- Expertise of CVR's integration products, including but not limited to, Dealer Management System extract data-mapping, CVR Journal Express accounting Interface installation/configuration/operation, and the initial installation/configuration of CVR's integration products on the Dealer Management System screens.
- Must possess the ability to apply technical knowledge to problem solving.
- Must have excellent oral, presentation and written communication skills, as well as effective listening skills.
- Must be able to demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
- Must be outgoing and approachable.
- Must have positive relationships with a large number of new car franchised auto dealers in CVR states.
- Must be well organized and ensure all CVR/ADP accounts and internet-logons are maintained daily.
- Must exhibit the ability to work with little supervision, able to prioritize and manage time.
- Must have a clean DMV record, valid driver's license and ability to sit and drive for long periods of time.
- Must be able to lift and move computer equipment, and/or boxes of license plates (~30 lbs each).
- Must be willing to travel including overnight stays of 1-2 nights per week.
Benefits to a Career at ADP:
At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized.
ADP offers excellent benefits effective first day of employment! Some benefits include:
* Medical/Dental/Vision(first day)* Pension Plan
* Company Matched 401K * Stock Purchase Plan
* Vacation * Personal Days * Holidays * Tuition Reimbursement * Corporate Discounts * Employee Assistance Program * Employee Referral Bonus
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE&re; Magazine, and recognized by Forbes&re; as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
LISVCMO Job Category: Implementation
Area of Interest: Product Implementation
Locations: United States, Madison, WI
No salary provided
Posted May 21, 2014 at 02:36AM from LinkedIn http://ift.tt/1jTIVOp
via IFTTT
No comments:
Post a Comment