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Dell



Desktop Support

Washington D.C. Metro Area, US - Computer Hardware, Computer Software, Information Technology and Services

Job Description



Responsible for Tier 2 on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, BlackBerry phones, iPads and associated peripherals, Microsoft and Windows OS's and Applications. Serves as company liaison with customer on administrative and technical matters. End-user support skills a must.



Basic Troubleshooting and configuration skills:

Connectivity, TCP/IP v4

Active Directory

Microsoft Office Applications

Microsoft Enterprise-class Desktop Operating Systems, Windows XP

or greater "DJAM"



Required Skills



Basic Troubleshooting and configuration skills:

Connectivity, TCP/IP v4

Active Directory

Microsoft Office Applications

Microsoft Enterprise-class Desktop Operating Systems, Windows XP

or greater



Desired Skills



- Certification and experience with Microsft 32-bit and 64-bit,

Enterprise-class OS's: minimum, Windows XP. Windows 7 a plus

- Certification and experience with Mac OS X v10.6 (Desktop OS) or

greater a plus

- ITIL v3 Foundation or greater a plus

- Experience working with client security certificates a plus

- PIV/Smartcard Authentication

- OS drive encryption

- Email encryption



Education



Undergraduate degree



Experience



Typically requires 4+ yrs experience without degree; 1 yr experience with Undergraduate degree



Requirements



Able to lift at least 50 lbs.



Hazards



No salary provided



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