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salesforce.com



Associate Community Manager

San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet

Note:

Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.



Associate Community Manager



We're seeking a highly enthusiastic, creative, analytical and detail-oriented individual to drive awareness, engagement, and conversation through social media initiatives. The position will utilize a combination of social network management and community engagement to contribute to the overall social and editorial strategy. To be successful in this role, you must have proven success in community management with an in-depth understanding of social media platforms. You must have the ability to multi-task in a fast-paced environment to make smart and efficient decisions.

• Act as the voice of Salesforce, responding to and engaging our community in conversation.
  
  
  
  • This role is the eyes & ears of Salesforce.com across social channels.
  
  
  • Listen, respond and engage with Salesforce community across social channels using Radian6 Social Studio.
  
  
  • Work across teams to escalate support issues, create leads, and gather information for our community.
  
  
  
  


• Manage all social media platforms (not limited to Facebook, Twitter, LinkedIn, Google+) from content creation to implementation and reporting.
  
  
  
  • Strengthen the Salesforce brand and engage our community on social media by producing creative and compelling content.
  
  
  • Work across the organization to develop a social media content calendar, including PR, product marketing & campaign teams.
  
  
  • Manage the day-to-day execution of social media messaging.
  
  
  
  


• Support the employee ambassador program to amplify articles, content and messages that help tell our company story.


• Track and analyze key metrics to ensure active social channel growth and community participation.


• Stay current with social media marketing trends and brainstorm new ideas for social media campaigns.

How they'd be measured:

• Effective social content creation = form completes


• % of traffic driven to the Salesforce blog


• % of workflowed posts using Radian6 (moderating and responding to our community).


• Increase % of Salesforce SOV


• Growth across Salesforce.com social channels

Requirements:

• 3-4 years of Community Management experience.


• B.A. Degree, preferably Marketing, Communications, or English


• Excellent writing and communication skills


• A demonstrable interest in social media


• An enthusiastic and positive attitude.

Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.



No salary provided



Posted February 18, 2015 at 05:30AM from LinkedIn http://ift.tt/1EOJGEM

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