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Dell



Account Service Management Sr. Advisor

Montpellier Area, France, FR - Computer Hardware, Computer Software, Information Technology and Services

As a technical Account Manager (TAM) you are primary 'services' contact for dedicated customers, your responsibilities are:

• To Manage customer escalation to support


• To ensure customer environment stability and optimization through proactive initiatives (GAP assessment, benchmarking, quarterly reporting and trend analysis, proactive and preventive corrective actions)


• Reduce case activity and dispatch rate by implementing Dell and industry best practices


• Delivering commitments as documented in customer specific "support plan".


• Delivering contractual deliverables (reporting, patch newletters, heathcheck etc.)


• Identifying and tracking potential Dell Services revenue opportunities.


• Being the representative and Ensuring the full satisfaction of the support services for your customers

Qualifications



· Bachelor’s Degree (or equivalent) in a related discipline

· Relevant industry experience

· Project/IT/Services Management background essential

. Fluent in French and English

· ITIL certified (foundation minimal)

· Advanced presentation skills

· Good business acumen

· Consultancy skills

· Expert presentation skills required for interaction with sales team, customers and management

· Expert project management experience with effective prioritizing and documentation skills

· Ability to multi-task simultaneous escalations

· Technical and Functional knowledge of an important parts of the DELL portfolio.

· Outstanding verbal and written communication skills



No salary provided



Posted August 01, 2014 at 06:52AM from LinkedIn http://ift.tt/XnQxWq

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